A courtesy call to remind your customers what time you’ll arrive at their front door can be one of the first tasks to go out the window on a busy morning.
That’s why we’re introducing SMS Schedule Reminders - an easy, set-and-forget solution to let your customers know when you’re due to come by for a quote, estimate, site visit, routine maintenance job or any other scheduled appointment.
It works like this: Your customers will receive an SMS message detailing the date and time of their appointment and any other details you may wish to include. You can also choose how far in advance of the appointment you want your customers to receive the reminder SMS.
It’s a great way to give your customers a friendly heads-up that you’re on your way. They can then make sure they’ll be there to meet you, or they’ve left a key out, and all the necessary preparations have been made so you can get on with the job as soon as you get there.
How do I get started?
It’s easy to get started with automatic SMS Schedule Reminders. Check out this handy guide now. If you’re not already with Fergus, and would like to check out this feature, then sign up now for a free trial.
Why should I use it?
Forget having to remember to call or send a text message to your customers the morning of the job - SMS Schedule Reminders does it for you automatically. SMS messages are also a great way to help make sure your customers will be there to meet you when you arrive and have made all the necessary arrangements so you can get started on the job as soon as you get there.
What if I don’t want to send it to some customers?
No problem! It’s easy to turn off SMS Schedule Reminders for certain customers. Check out how here.
Can I also send automatic SMS messages to remind my customers to pay me?
You sure can! You can remind your customers to settle their invoice via email or SMS message. They’ll be reminded at regular intervals until you’ve been paid! Find out more here.
Dan Pollard
