Customer Story

Allied Trade Plumbing & Heating: How to stay ahead of the curve after two decades in business

"If you treat your staff well, they look after your customers. That’s something that I always try to do, and it hasn’t failed me so far."

5 mins read

Customer Story - Allied Trade Plumbing & Heating

Cameron Burt’s success story takes place across two opposite, faraway corners of the world. A born and raised New Zealander, Cameron got into plumbing when he started working as an apprentice for a company on Auckland’s North Shore. After falling in love with a Scottish woman, in 2001 he moved across the globe and started a new life in Edinburgh. It wasn’t long before in 2003 Cameron took a leap of faith and founded Allied Trade Plumbing & Heating LTD. He hasn’t looked back since – now, 18 years later and with a staff of 11, the business has had its strongest year yet and is showing no sign of slowing down.

Bringing Fergus home to the UK

Ten years into the business, Cameron started thinking about ways he could use technology to streamline his operations and make things more efficient. “There must be something out there”, he thought, yet couldn’t find anything that fitted the bill. In 2014, while still running his business in Scotland, he and his wife went back to New Zealand for a year. As luck would have it, Cameron started working for a company that used Fergus as their field service management software. As soon as he saw it, he thought: “This is what I’ve been looking for for years.”

The system was immediately a hit among the team:

“If you introduce something to your team and it’s not very good, you can be sure they’ll tell you right away. But Fergus was without fault, and everybody was immediately like, ‘this is really good.’ We’ve spoken about it a few times in the office and we all agree that ‘if you can think about it, chances are that Fergus can do it.’ The business has been growing steadily since and we’re attributing a lot of that to Fergus.”

“Fergus puts us in a position where we always win”

Before Fergus, managing the staff’s schedules was “a bit of a shamble”, with an old paper diary that made it dangerously easy for things to fall through the cracks. Now with everyone using the software, the guys know where they’re going and it’s much easier for everyone to arrive on time to every job. The customers have noticed the difference too, often saying: “What pleasure it is to have tradespeople that turn up exactly when they say they will.”

The columns on the Dashboard are another firm favourite as they help everyone get a good grasp of what’s going on at any given moment. Cameron says anyone in the team can go through the sections in each column and see what needs to be actioned right off the bat.

Quoting for jobs has become a breeze, with all of Cameron’s supplier pricing saved in the system. Quotes are now a lot more accurate too, leaving no surprises when it comes to invoicing and making jobs more profitable.

“The beauty of Fergus is that even before a job even starts, we know how much money we’re going to make on it – it puts us in a position where we always win.”

Growing the team on a strong foundation

2020 has been the biggest year for Allied Trade to date. According to Cameron, the pandemic motivated a lot of customers to renovate their homes. His theory is that if somebody had a few thousand pounds tucked away for a holiday, but now cannot go and is stuck at home, they’ll probably use the money to renovate the bathroom or fix central heating.

During the lockdowns, the Allied Trade team picked up so much work they had to employ two new members of staff. Cameron plans to keep hiring two new employees every year and gradually increasing the amount of work they’re able to take on. With Fergus providing the operational framework, scaling up the business and expanding the team is now a much smoother experience.

Future growth seems to be a given for Allied Trade. It’s a professional operation and repeat customers keep coming back – a sure sign that they’re doing something right. Cameron’s secret to success is simple:

“If you treat your staff well, they look after your customers. That’s something that I always try to do, and it hasn’t failed me so far.”

More time for the little pleasures in life

With Fergus as his sidekick, Cameron can now delegate and feel at ease knowing that things will keep running smoothly even when he’s not there. Thanks to Fergus, there’s now a bit more elbow room in the company’s busy schedule. With a wee bit more time on his hands, Cameron can often be found watching rugby, taking his dog for a walk, and, hopefully in the not so distant future, travelling around New Zealand again!

We love hearing stories like Cameron’s and seeing Fergus take his business to new heights. Don’t forget to take a peek at Allied Trade’s website and Facebook page.

Industry
Plumbing
Location
Edinburgh, Scotland, United Kingdom
Employees
11
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