Customer Story - Watersmith Plumbing and Gas

''It never really seems like work to me, it seems more like a lifestyle. I couldn't imagine going back to working for anyone else now,'' - Andrew, Owner, Watersmith Plumbing and Gas

Are you tired of the constant grind of managing your plumbing business? Imagine if your work felt more like a lifestyle than a job. 

Andrew, the owner of Watersmith Plumbing and Gas, acheived just that.

A few years ago, Andrew embarked on his entrepreneurial journey, establishing Watersmith Plumbing and Gas in Lower Hutt, New Zealand. 

Today, he's thriving, having expanded from a one-person operation to a team of employees and contractors. 

And the best part? Andrew's still hands-on. Most of the time he's out in the field, while only spending a few hours a week handling administrative tasks like quoting, invoicing, and safety management.

"It never really seems like work to me, it seems more of a lifestyle. I couldn't imagine going back to working for anyone else now," says Andrew.

So, what's Andrew's secret? A reliable accountant, expert website and social media management, and cutting-edge job management software. 

Andrew's choice of JMS? Fergus. He discovered the power of Fergus during his previous role in another plumbing business and adopted it right away for his new venture.

Prompt and painless payments

Fergus Pay, a safe payment system, stands out as Andrew's favorite feature. The online credit card processing has transformed his cash flow by enabling customers to pay immediately or via a link from their email invoice. It's a win win for eveyone, Andrew gets faster invoice settlements and customers get the benefit of a fast efficient service. 

By integrating Fergus with accounting software, Xero, Andrew has streamlined his financial operations and delighted his customers. 

Staying ahead of the game

Whether it's creating quotes, communicating with his team, or monitoring financial performance, Fergus gives Andrew the ability to manage his business from anywhere. 

"That's why Fergus is such a good match for me because I can do everything from my phone or my computer or from a tablet, I can do everything really which is awesome"

Even his team have jumped on board. They know to check the mobile app the night before

their working day to find out what they’ve got on, where they need to be and what equipment they’ll need.

Using the mobile app, Fergus Go, the team can access essential job information, clock on and off from jobs, and upload photos and notes to jobs. 

“Everything goes through Fergus. They’ve all got the Fergus app on their phone and all of our (supplier) invoices get attached to the job. That then makes my life easier when it comes time to sending invoices.”

Taking shortcuts with supplier integrations

Choosing a tool with a range of supplier integrations has allowed Andrew to take advantage of the efficiencies of supplier integrations.

When purchasing materials from suppliers like Plumbing World, Andrew and his team simply hand over the job number when they buy materials either in-store or over email and the invoice automatically syncs against the right job in Fergus.

“The integration with Plumbing World seems to work effortlessly which is great.”

Using this method, materials are accounted for and invoiced back to the customer every time. And the time savings from not needing to reconcile materials to jobs at the end of the month isn't too bad either. 

Over to you

Stay ahead of the game, like Andrew, with a helping hand from job management software. Always know what's on, what's coming next, and what actions you need to take to progress a job with our job management software. 20,000 tradies around the world swear by it. 

Try Fergus in your business for free for 14-days.