At Fergus, we’re dedicated to helping trade businesses simplify their operations and enhance efficiency. Recently, Jayson from Xceed Electrical shared their transformative experience with our job management software, highlighting the substantial impact on their business.
The customer
Xceed Electrical, founded in 2007, is a family-owned and operated business with over 20 years of experience in the electrical industry. Led by Jayson and his wife, Carla, who serves as the office manager and handles accounts, Xceed Electrical is committed to delivering top-notch electrical services. With a reputation for excellence, they constantly seek ways to enhance their operational efficiency and customer satisfaction. The introduction of Fergus into their workflow marked a significant turning point for Xceed Electrical, streamlining processes and boosting profitability.
The challenge
Before adopting Fergus, Xceed Electrical faced numerous challenges in managing their operations. "We were doing all our invoicing manually," Jayson recalls. The manual process involved tedious paperwork, difficulty in finding customer information, and inefficient job scheduling. These challenges hampered their productivity, delayed payments, and affected overall business efficiency.
The outcome
The integration of Fergus brought a wave of positive changes for Xceed Electrical.
"Introducing Fergus has made our business more streamlined and more profitable."
Fergus centralised all their operations, making everything accessible in one place. From creating customer profiles to scheduling jobs and processing payments, Fergus simplified the entire workflow. "By the end of the job, payments are getting taken straight away," Jayson notes, emphasising the seamlessness introduced by Fergus.
One standout feature, Fergus Pay, revolutionised their payment process. "With Fergus Pay, we can take payments straight away at the end of the job. It’s incredibly convenient for both us and our customers," Jayson explains. This not only improved cash flow but also enhanced customer satisfaction by providing a smooth payment experience.
The results
The results of adopting Fergus were nothing short of remarkable for Xceed Electrical. Jayson highlights several key benefits:
Streamlined payments and financial monitoring
Fergus simplified payment tracking and financial monitoring.
"Fergus has made my life easier by keeping track of all the reminders for overdue payments."
The ability to set automatic reminders reduced the stress of daily follow-ups, making financial management more efficient.
Time and cost savings
"Fergus significantly cut down on administrative work,"
By automating routine tasks, Fergus freed up valuable time, allowing the Xceed team to focus on delivering exceptional electrical services. This resulted in significant time and cost savings.
Insightful reporting
Jayson praises the reporting feature of Fergus.
"It helps us to identify how the job's going and how much profitability we're making on each job, from our costs to what we project that we're going to make."
The simplicity and effectiveness of the reporting tool provided clear insights, making it a valuable asset for Xceed Electrical.
Success stories like Xceed Electrical’s reaffirm our mission at Fergus: to empower trade businesses with tools that make their operations simpler, more efficient, and more profitable. Jayson’s testimonial highlights the real-world impact of our software. If you’re looking to streamline your trade business operations like Xceed Electrical, discover what Fergus can do for you. Start your 14-day free trial or book a demo today!