Field service management software built to
fix your job chaos

Fergus is your sidekick for managing the chaos of running a field service business - from scheduling jobs and getting paid to keeping your crew on track.

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  • Trusted by 20,000 Tradespeople
  • Perfect for Field Services

Field service software that actually works for your business

Fergus is made for Aussie technicians on the move. Whether you’re managing a small crew or coordinating a large field team, our cloud-based job & field service management software gives you the visibility and control you need to ensure workforce efficiency.

Capture every job lead – no matter where it starts

Enable a branded web form and collect enquiries straight into Fergus. View, respond, and convert them into jobs - all from your dashboard or mobile - so no job slips through the cracks.

Stay on top of work – from quote to completion

Use Fergus Go on-site to create job cards, track phases or tasks, and assign technicians or work orders - all on the move. Everything you need to run a job lives in your pocket, so you can stay on top of job progress.

Auto‑load parts & prices from your suppliers

Skip manual entries - import live price books and invoices from major suppliers (such as Bunnings, Mico, and L&H) directly into Fergus. Quotes and invoices always use the latest costs.

Fuss‑free billing with professional invoices.

Build and send communications easily - from quotes & invoicing, to estimates. Customise as needed, review drafts, then send. It’s clean, fast, accurate and provides an unmatched customer experience.

Get paid faster – even on the job.

Enable Fergus Pay and let customers pay via QR or card directly from your invoice. Quick, secure, and often gets you paid in half the time. QR codes + online payments = satisfied customers.

Know where your business is really at.

Unlike many other job management systems, it provides detailed dashboards and reports (P&L, invoices, timesheets, WIP, supplier documents), giving you clarity on profit, labour, and materials so that you can master cost tracking in your business. Spot trends, cut costs, and plan better- no accountant needed.

Why Field Service Pros Trust Fergus

Watch our overview video to see how Fergus can help your field service business thrive.

Trusted by Field Service Technicians Across Australia

Why choose Fergus field service management software?

FERGUS GO APP

Power your mobile workforce from the field

Your field technicians are the face of your business - give them the tools to deliver great service without calling the office every five minutes. The Fergus Go mobile app puts workforce management in the palm of your hands, from job cards and photos to time tracking and customer notes.

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    Field technicians can view job details, customer information, and attachments directly from their mobile devices. No more back-and-forth calls to the office.
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    Complete digital job cards. Capture site notes, upload photos, track materials, and mark jobs as complete from the field.
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    Mobile access, when you need it. The Fergus Go mobile app is available for iOS & Android, so your field workers can download it and get started instantly.
GETTING PAID

Our field service technicians get paid 2 weeks faster

Cash flow problems kill trade businesses – Fergus ensures that doesn't happen to yours. With our financial tools, including Fergus Pay (powered by Stripe), customers receive payment about two weeks faster than with traditional invoicing.

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    Get paid instantly with Fergus Pay – Add credit card payment links directly to invoices, or simply request payment via bank transfer.
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    Track job profitability in real-time to identify which jobs and clients are most valuable to your business, and see all job history.
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    Automate payment follow-ups – End awkward collection calls while maintaining professional relationships.
SCHEDULING

Take the chaos out of job scheduling

Managing a mobile workforce doesn’t need to be a daily scramble. With Fergus, you can enhance productivity and streamline your job scheduling operations with a clear, flexible scheduling calendar and a smart mobile app - designed to keep your team moving and your customers satisfied.

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    See your entire operation at a glance – The visual scheduling calendar displays team availability, job status, and site locations, allowing you to plan your week with confidence.
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    Drag-and-drop scheduling process – Quickly reschedule or reassign jobs in seconds. No need to call around or update whiteboards, Fergus helps with schedule optimisation for field service teams.
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    GPS Tracking – Switch on Geolocation Services on each of your teams' devices, and you'll be able to see real-time location tracking on the Employee Map found in Fergus
CUSTOMER EXPERIENCE

Customer satisfaction, simplified

From the first enquiry to the final sign-off, Fergus' FSM software keeps every job detail and approval in one place, ensuring that nothing slips through the cracks and allowing you to maintain high-level customer service.

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    View your entire operation instantly – See team availability and job assignments at a glance.
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    Eliminate double-bookings – Colour-coded scheduling makes conflicts impossible to miss.
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    Keep customer satisfaction at an all-time high. Notify clients of upcoming jobs using automated SMS reminders, or SMS clients from Fergus anytime.
COMPLETE CHECKLISTS

Job checklists that raise standards

Whether it’s a maintenance call or a complex project, Fergus maintenance management software gives technicians and contractors the power to deliver every job by the book, every time.

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    Attach pre-defined job checklist templates to any job or site visit, ensuring every crucial task is completed and nothing gets overlooked.
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    Assign specific checklist items (or entire checklists) to individual team members, complete with reminders, to guarantee responsibility and high standards on every site.
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    Fergus makes client job sign-off simple, with a digital form complete with electronic signatures.

Field service industries we help

Whether your field workers are on the road or on-site, Fergus helps you stay connected and in control. Fergus works with all kinds of field service professionals, from traditional trades to service and maintenance jobs.

Save time with 100+ integrations

Automate your admin and stop doing manual data entry. Streamline processes and never miss charging out a cost with supplier integrations.

Accounting Integrations

Integrates with your accounting software to automatically sync contacts, invoices, and payments.

Trade Integrations

Get invoices automatically imported and matched to the right jobs with supplier integrations.

Zapier Integration

From a simple CRM integration to complex flows, our Zapier integration allows you to connect to 3,000+ apps.

What makes Fergus different?

Built for tradies, not tech teams

Fergus was created by tradies who know the chaos of running jobs, crews, and cash flow. Every feature solves real problems, not corporate checklists.

Simple, powerful, and ready to go

No complex setup or endless training. Fergus works out of the box to help you quote, schedule, and invoice faster.

Complete control, without the chaos

Get everything in one place - jobs, team schedules, payments, and profits, with real-time visibility that keeps your business on track.

Local support that gets it

Local support from people who understand trade life and have your back when things get busy.

The bottom line...
Field service pros love Fergus

Find out why 20,000 tradies trust Fergus. Start your 14 day free trial.

What field service pros are saying

Find out how Fergus is helping service teams save time, slash admin and make more money.
“Fergus has removed double handling and all that kind of stuff that you might get with other systems. It’s just a lot more streamlined. It’s very simple for the guys to use on-site.”

Josh Coles

Director, JCE Contracting Ltd

Frequently Asked Questions

Field service management software is a centralised software that helps field service teams and businesses manage jobs, dispatch technicians, track progress with GPS tracking, and access real-time data - all in one place. It helps automate tasks, improve communication, and streamline processes like scheduling, invoicing, and customer information management. By reducing paper-based processes and enhancing workforce efficiency, FSM software enables HVAC companies and other service businesses to save time, increase productivity, and maintain customer satisfaction with faster, more reliable service.

The primary difference between CRM (Customer Relationship Management) and FSM (Field Service Management) software lies in their respective focuses. CRM software is designed to manage customer relationships, track customer data, and enhance communication to foster customer loyalty and satisfaction. Field service management software, on the other hand, is designed to streamline operations, helping field workers and technicians manage scheduling, job tracking, and service appointments through a single, all-in-one system. While CRM focuses on sales and support, field service management software like Fergus manages the day-to-day operations of your mobile workforce, utilising real-time data, GPS tracking, and automating tasks to increase productivity, reduce costs, and maintain smooth business operations.

For Aussie trade and field service businesses, Fergus stands out as one of the best field service management software options in Australia. Built by tradies, for tradies, Fergus gives you complete control of your jobs - from quoting and scheduling to invoicing and real-time job tracking. It helps you streamline processes, save time, and increase productivity, all through one easy-to-use, centralised system. With features like GPS tracking, automated workflows, and live communication between your office and field teams, Fergus helps you stay organised, get paid faster, and keep your customers happy.

Fergus is purpose-built for field service technicians, combining powerful job scheduling, invoicing, customer communication, and inventory management into one intuitive platform. It features a user-friendly interface that boosts productivity, reduces administrative tasks, and improves customer satisfaction across service and maintenance jobs.

Field service management software to slash your admin

Our Australian field service companies have slashed their admin by 60%, are getting paid 2 weeks faster, and finally enjoying their weekends again.

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Want to save 60% of your admin time? Book your 1-1 demo.

Chat with a Fergus expert to see how we can cut your admin time, keep your jobs on track, and get you paid faster.