The Challenge Before Fergus

When Natasha and Jacques de Kock, owners of Favoured Cleaning in South-East Queensland, thought about how they were spending their time, one thing stood out: weekends were being swallowed by admin. Bookings, rostering, invoicing, reporting – everything was spread across four different systems and spreadsheets. It was clunky, time-consuming, and stressful.

For Natasha, the load was heavy. “The mental load was huge,” she explains. “I felt like I was constantly juggling, and it was becoming a full-time job on top of running the business.”

The Transition to Fergus

Things changed when they started looking for a job management solution. After downloading and testing around 10 different software demos, one platform came out on top: Fergus.

“Fergus ticked the most boxes and were happy to pick up the phone and help us trouble-shoot some tweaks or workarounds for anything we were unsure of,” Natasha says. “It completely changed the way we run our business. Now everything is linked to one user-friendly dashboard.”

What stood out most to Natasha was the service. Instead of being left on her own to figure things out, she could simply call Fergus and speak directly to a local expert who understood her needs. “I loved that I could pick up the phone and talk to a real person with experience who could guide me through how everything worked.”

Significant Improvements with Fergus

The simplicity of Fergus quickly started paying off. Instead of juggling separate spreadsheets, all their critical admin—bookings, rostering, invoicing, and reporting – now sits in one easy-to-use platform. The drag-and-drop rostering tool, in particular, has been a game-changer. “What used to take me hours each week now only takes a few minutes. I actually get excited about doing the weekly roster!”

The results speak for themselves:
• A drastically reduced mental load that freed up headspace.
• Peace of mind knowing jobs and invoices won’t be missed or duplicated.
• Clear visibility on profitability, thanks to real data about time spent on jobs.
• More time together as a family – and weekends back.

Beyond Business: Personal Impact

“Fergus gave us confidence in running our business,” Natasha says. “It’s easy to use, it saves us so much time, and the dashboard gives us a clear snapshot of everything. The best part is we finally get to focus on what matters—spending more time with our family.”

For Natasha and Jacques, Fergus wasn’t just about streamlining admin – it gave them balance. By reducing the stress of managing the business, they were able to take back control of their time and energy. Or as Natasha puts it simply:

“I got my weekends back.”