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2 min read

How to Get Customer Quoting Right

On quoted jobs, we have to assume you know how long a job will take and what materials will be used. Think of all the jobs that you've done over the years

I can’t emphasise enough how important it is to get quotes right if you intend of making a profit. On average, 30% of a trade business's revenue comes from quoting, so if you want to grow your business and not go bankrupt you need to get it right.

Do the math

So how? On quoted jobs, we have to assume you know how long a job will take and what materials will be used. Think of all the jobs that you’ve done over the years that are essentially the same: toilets, showers, power boards… Yes, it’s a different customer in a different location, but essentially one shower install is much the same as another - it takes the same amount of time and the materials you use are fairly consistent, too. Am I right?

Now tell me how many times you’ve repeated the calculations for each of those jobs? And how often you come up with a different price? If this sounds familiar, there’s something wrong and you definitely aren’t making the profit you could (and should) be...


Speeding up the quoting process

Imagine how much time you’d save and how much more accurate you’d be if it was as simple as selecting from a range of kitset modules in the software system you use for quoting. This way, you select a kitset and your labour, materials and pricing are populated within seconds. What's better is that it is possible, with a bit of effort on your part.

The idea I’m promoting here is to build a module for each ‘component’ or type of job you quote for. In Fergus, we call this “Favourites”, you can think of it as kitset quoting.

Going back to the shower install for a second, you put in wingbacks, elbows, screws - every nickel and dime that you’ll use into the module. Then you look back at previous jobs and check how much labour it took to do the work and calculate a realistic average for how long it takes, and add that in too. Then you do the same with all the other repetitive jobs you do on a day-to-day basis, creating a bunch of modules inside the software. When you put all the modules together, you know exactly what materials are required and what labour is involved for each individual job. You know how much each job costs, and you also know the absolute minimum cost you can do that job for.


A step ahead of the rest

Now, when you get asked to quote a job the hard work’s already been done. You just have to pull all the relevant modules together to create a quote. This means when you submit your quote to the owner you know it’s accurate. And when you win the job, you’ve got a head start because a) you already know the materials required and can order them in advance, and b) you also have a clear idea of how many hours the job should take and can schedule your tradies accordingly.

Or, if you miss out on the job because someone else has gone lower, so be it. You know you couldn’t have done it for less than what you quoted and you don’t want to be working on jobs that are going to cost you money. Some would argue it's a win-win either way.

If you'd like more tips on how to quote like a pro watch this webinar recording on how to nail quoting and invoicing.


Using tech to quote faster from anywhere

The COVID pandemic continues to put pressure on trades business that rely on quoting to win work. If you are affected by a lock down situation, have customers who are wary about multiple tradies coming into their home, or are simply tired of the commute to carry out multiple on-site quotations, check out this video on remote site inspection and quoting.


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