Dan Pollard
Running a small business comes with its challenges, and for Alan, the owner of Baltic Electric, managing everything manually was becoming increasingly difficult. With the business in operation for just over a year, Alan and his admin manager, Charlene, juggled technical jobs alongside endless admin tasks. Coordination often felt like an uphill battle—until they discovered Fergus.
The Challenges of Manual Management
Before using Fergus, Baltic Electric relied on manual processes to manage their jobs, invoicing, and paperwork. Charlene, in particular, found it challenging to stay on top of admin while trying to keep everything aligned with the technical side of the business. "Before we were using the software, we were doing things manually, which was quite hard," Alan recalls.
For a growing business, the manual approach wasn’t sustainable. The lack of an efficient system made it harder to delegate roles, keep track of tasks, and communicate with customers effectively.
Enter Fergus: A Game-Changer for Small Businesses
Implementing Fergus marked a turning point for Baltic Electric. With its intuitive platform, Alan and Charlene could organise their workflow, delegate tasks, and centralise operations, all in one place. "We're a small business, so it just makes life a lot easier using software because we can delegate roles, give jobs out, and communicate with our customers," Alan explains.
One of the features that Charlene particularly valued was Fergus's responsive customer support. Whether it was a quick query or help with a feature, the team was always ready to assist. "What’s great about Fergus is it's very easy to manage, and we also enjoy being able to call up if we need help. We know that you guys are going to be helpful and polite," she says.
Simplifying Admin with Customisable Forms
Paperwork used to be a source of frustration for Baltic Electric, but Fergus eliminated that chaos with its customisable digital forms. From risk assessments to job satisfaction notes, everything could be created and stored directly within the platform. This meant less time shuffling papers and more time focusing on the job.
"One of the great things about Fergus is that you guys have forms, and we use a lot of forms, whether it's risk assessments or job satisfaction notes. Having it all on the platform is fantastic," Alan shares.
Invoicing Made Easy
For Alan, Fergus’s invoicing capabilities were another standout feature. The price book integration allowed them to create detailed invoices that clearly outlined costs, prices, and markups. This streamlined their billing process and added a level of professionalism that set them apart. "The invoicing is just top-notch," Alan says.
The convenience and flexibility of Fergus have had a lasting impact on their business. "Now that we've used it, there's no going back," he adds.
Results That Speak for Themselves
Thanks to Fergus, Baltic Electric has transformed the way they operate. From improved job management to efficient invoicing, the platform has brought organisation, clarity, and growth opportunities to the business. For Alan and Charlene, Fergus isn’t just a tool—it’s a key part of their success story.
Whether it’s the ease of use, the helpful support, or the range of features like forms and invoicing, Fergus has become an essential part of Baltic Electric’s day-to-day operations, setting them up for continued growth and success.
Ready to charge up your business? Start your 14-day free Fergus trial today:
