Dan Pollard
FLIX Electrics is a company located in Camberley, specialising in domestic, commercial, and industrial electrical work. Felix, the Founder and Director, shares insights about their operations both before and after using Fergus.
The Challenge
Before discovering Fergus, FLIX Electrics faced significant organisational challenges.
Felix, the founder and director, described the situation as “a bit of a nightmare.”
The team relied on WhatsApp to communicate job details, which often led to missed messages and un-billed work.
Felix admitted, “Lots of things got missed and I feel a few jobs slipped through the net where we did the work but it didn’t get invoiced for.”
The Search for a Solution
Felix began searching for job management software to streamline operations.
He was impressed by the resources available from Fergus even before signing up, which helped to set expectations about what to expect with the software.
“I felt that the resources available before even joining Fergus were good, which encouraged me to get in touch and start my account,” Felix explained.
"I can be in my office and everything can be organised through the calendar."
The Transformation
Since implementing Fergus, FLIX Electrics has seen remarkable improvements.
Felix noted, “Everything works great now. I’ve got three more people on since when I started. I can be in my office and everything can be organised through the calendar.”
The team now knows their schedule a week in advance, which has significantly reduced downtime and increased efficiency.
One of the standout features for Felix is the ability to import catalogues.
“I use CEF for a lot of our estimates and the great thing is I can import the entire CEF catalogue into the system on a monthly basis to keep the prices updated straight into Fergus,” he said.
This feature has streamlined the invoicing and estimating process, saving time and reducing errors.
Training and Support
The transition to Fergus required some training, but the available resources made it manageable.
Felix appreciated the training videos and the Zoom call organised by Fergus staff to address any questions.
“Having the staff member on hand to take the time to sit and talk us through it was very beneficial,” Felix mentioned.
The Results
The impact of Fergus on FLIX Electrics has been profound.
Felix highlighted that fewer jobs are slipping through the net, leading to increased revenue.
“It’s nice that you have the reminders there on your home screen and it really does remind you to get the invoices out quicker,” he said. The ability to transfer estimates to invoices in less than five minutes has also been a game-changer.
Felix also praised the support team at Fergus.
“One of our team had a small issue and within two emails and a quick phone call it was all sorted,” he shared.
"More money is coming in because of things no longer slipping through the net."
Looking Ahead
With Fergus, Felix has been able to take time off while still managing the business remotely.
“I took four weeks off and was able to run everything remotely through Fergus,” he said.
This flexibility has been invaluable for maintaining work-life balance, and after years of hard work building up his business, Felix now has found a way of gaining some time for himself.
Recommendation
Felix highly recommends Fergus to other businesses.
“I’ve used it for a couple of years now, it is great and saves a lot of time. The guys with their feet on the ground have all mentioned how much better and streamlined everything is now,” he said.
The team’s reliance on Fergus has become so integral that they get annoyed if a job isn’t logged in the system.
FLIX Electrics’ journey with Fergus showcases the power of effective job management software.
From stressful chaos to smooth, streamlined operations, Fergus has enabled Felix and his team to work more efficiently, increase revenue, and enjoy greater flexibility.
Ready to charge up your business? Start your 14-day free Fergus trial today:
