How Reactive Repairs Got Organised with Fergus

Reactive Repairs is a small local company in Stoke-on-Trent, specialising in emergency repairs for gas, electrics, and plumbing. Tony, the owner and tradesman, shares his experience before and after implementing Fergus.

The Challenge

Before discovering Fergus, Tony faced significant challenges managing his dual role as both the boss and the tradesman.

Tony described the situation as chaotic, with missed emails and forgotten jobs. “Before Fergus, I’d be on the tools, have emails come in and then you’ve got to make an effort to look at your phone. I was losing work, potentially, because I couldn’t remember what I needed to remember. Nothing was structured, I was just trying to remember everything in my head.”

The Search for a Solution

Tony began searching for a job management software to streamline his operations. He was particularly impressed by Fergus’s round-the-clock support.

“Another win is the fact that Fergus is also based in New Zealand. That means if you need a question asked, and us Brits have gone to sleep, there’s a person on the other side of the planet who will pick that question up and run with it. It means you never have to wait too long for the answer to any technical question.”

"It’s completely changed the way I do things for the better. It's made my life so much easier!"

The Transformation

Since implementing Fergus, Reactive Repairs has seen remarkable improvements.

Tony noted, “It’s completely changed the way I do things for the better. It’s made my life so much easier.” One feature that stands out for Tony is the integration with Google Maps. “I put my phone in the cradle in the van, I go into the calendar, I click on the job, click on the address, and bang, I’m straight in Google Maps with the directions.”

Training and Support

The transition to Fergus required some training, but the support provided made it manageable.

Tony appreciated the prompt responses from the Fergus team. “In the early days, when you’re new to software, when you do need to speak to a human and you want an answer quick, you know Fergus are going to answer that question promptly.”

"For me, Fergus is a game-changer. I’m very much knackered without it now.”

The Results

The impact of Fergus on Reactive Repairs has been huge.

Tony highlighted that fewer jobs are slipping through the net, leading to increased efficiency. “We’ve now got one person that when an email comes in with the job, they’re basically booking it in Fergus and then that’s it. I just know it cannot get forgotten about.”

With Fergus, Tony has been able to manage his business more effectively, even while on the go.

“When I’m in the van, I’ve got a tablet, so I can still use the web version. If I’ve got a busy day on the job, I’m using my phone in the app.”

Recommendation

Tony highly recommends Fergus to other trades businesses.

“For me, it’s a game-changer. Without Fergus, I’d be screwed now, very much.”

Reactive Repairs’ journey with Fergus showcases the power of effective job management software. From juggling five to six notepads at a time, to now running a steady ship, Fergus has enabled Tony to work more effectively and enjoy greater flexibility.

Ready to transform your business, just like Tony? Start your 14-day free Fergus trial today.