Dan
Asbestos Assessment & Control, founded in 2002 and headquartered in Bury, Manchester, has been at the forefront of providing top-notch asbestos survey and management solutions to clients across the region and the nation. By offering practical guidance and advice on compliance with asbestos regulations, they have established themselves as industry leaders. In this post, we delve into how the Fergus platform has played a pivotal role in helping them manage their business more efficiently and boost their profits.
Getting the whole team on the same page
One of the key challenges faced by Asbestos Assessment & Control, was managing information and communication among their team members. With multiple members handling various aspects of the business, ensuring that everyone had access to the right information was often cumbersome. However, the Fergus platform proved to be a game-changer.
Fergus provided the perfect solution by allowing them to centralise all the information required for their operations. The platform enables them to easily share attachments, client details, and contact information within their team. Whether accessing data on a computer or on-the-go via the app, Fergus ensured that the right information was readily available to the right person. This level of streamlined collaboration not only saved valuable time but also resulted in cost savings for the company.
“The fact that information can be accessed on the go on the app for on the app itself even better, that's really one of the main features that I've was most useful.”
- Simon, Asbestos Assessment & Control
Saving time and money
The adoption of the Fergus platform streamlined Asbestos Assessment & Control’s operations significantly.
“Before implementing Fergus, our processes were somewhat fragmented, leading to inefficiencies in our day-to-day tasks. However, Fergus has revolutionised the way we manage our business.”
- Simon, Asbestos Assessment & Control
The platform's efficiency and user-friendly features allowed them to complete tasks more quickly and accurately. As a result, they experienced notable time savings, enabling the team to focus on more critical aspects of their work. The enhanced efficiency not only translated into a smoother workflow but also contributed to cost savings for the company.
Personalised training and onboarding
The transition to a new platform can often be daunting, especially when it involves training and onboarding the entire team. However, Asbestos Assessment & Control found a superhero in Issie, Fergus’ Customer Success Manager in the Manchester office.
“I prefer speaking to somebody direct rather than always doing it online because sometimes you want to just make sure to get a good understanding of what you actually require and why you need the information. I find it really quick and easy to get information from Issie, so, so far, it’s been brilliant.”
Carmel – Asbestos Assessment & Control
The company praised Issie for her quick and efficient support, providing them with the necessary information whenever needed. The personal touch of having someone to speak to directly helped them better understand the platform's features and how to best utilise them. This support proved invaluable during the onboarding process, enabling a smooth transition to the Fergus platform.
Taking the pain out of invoicing and reporting
As the team settled into the Fergus platform, they discovered a host of features that simplified various aspects of their business. Starting with invoicing, they experienced the convenience of creating and managing invoices efficiently. This feature reduced the administrative burden and allowed them to allocate more time to core tasks.
Fergus also provided a seamless way to generate management reports. The platform's ability to quickly gather and organise information eliminated the need for creating time-consuming spreadsheets manually. This automation streamlined their reporting process, providing them with valuable insights to make informed business decisions.
“It just makes us more efficient in in the long run on a day-to-day basis.”
Simon – Asbestos Assessment & Control
Becoming an industry leader with Fergus
Asbestos Assessment & Control’s journey with the Fergus platform has been transformative. By centralising information, enhancing collaboration, and streamlining their processes, they experienced increased efficiency and significant time and cost savings. The support from the Customer Success team during training and onboarding ensured a smooth transition from pen and paper to Fergus. With the platform handling invoicing and report generation, the team could focus on delivering exceptional services to their clients. As a result, their business thrived, and profits soared, solidifying their position as industry leaders in the asbestos assessment and management domain.
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