Customer Story - Limitless Plumbing

At Fergus, we’re dedicated to providing job management software that helps businesses operate more efficiently and effectively. One of our valued customers, Blake Patrick from Limitless Plumbing, has shared his journey with Fergus, highlighting how our software has transformed his business since April 2022. Here’s a closer look at Blake’s experience and the value Fergus has added to his operations.

The Heart of Operations

Fergus serves as the central hub for Blake's business operations. "It's pretty much our business hub where everything goes off. We use it more than our accounting software. It's our day-to-day for everyone from us in the office to our workers," Blake emphasised.

From managing jobs and scheduling to communication with staff and clients, Fergus is integral to daily activities. The software has streamlined workflows, reduced errors, and saved countless hours that would have otherwise been spent on administrative tasks. Everyone in Blake's company, from office staff to field workers, relies on Fergus to keep things running smoothly.

Simplifying Payments with Fergus Pay

Fergus Pay has been a game-changer for Blake's business, revolutionising the way his customers pay. "We utilised Fergus Pay as soon as it came out, and it gives customers another option, another method of paying," Blake noted. This feature has provided a hassle-free payment experience for clients, significantly improving customer satisfaction and accelerating cash flow.

Blake shared a particularly insightful example: "You can scan the QR code on the gives the option to pay with a credit card. It was quite helpful with the elderly couple that we helped along the paying process." This level of convenience is a testament to how Fergus Pay meets diverse customer needs, making transactions smoother and more efficient.

Enhancing Cash Flow and Liquidity

Fergus Pay has not only simplified payments but also had a positive impact on Blake's cash flow and liquidity. By offering an easy and quick way for clients to pay, delays in payments are minimised. "With Fergus Pay, it might be more convenient for customers to pay in that way, and we get a fair amount of people using it, so they must find it convenient," Blake observed.

Consistent and timely payments are crucial for maintaining healthy cash flow, allowing Blake’s business to manage finances better and plan for growth without the constant worry of outstanding invoices. Fergus Pay ensures that businesses receive payments promptly, supporting financial stability and growth.

Looking Ahead

Blake's experience with Fergus has been overwhelmingly positive, and he is optimistic about future enhancements. "Fergus listens to our feedback, and this helps them understand where they need to do optimisation," Blake said.

We at Fergus are focused on user experience and continually adding new features to meet the evolving needs of our customers. Our goal is to grow alongside businesses like Blake’s, providing the tools they need to succeed.

Blake Patrick’s journey with Fergus showcases how our software can transform business operations. From streamlining payments with Fergus Pay to serving as the central hub of daily activities, Fergus has added immense value to Blake’s business. "The way we communicate to our customers and our staff members, it's very good," Blake concluded.

Continuous Improvement

At Fergus, we value feedback from our users and are committed to continuous improvement. We look forward to continuing our partnership with Blake and other businesses, supporting their growth and efficiency. If you’re looking for reliable job management software, Fergus is here to help you succeed.