Talkify

fergus logo
Answer every call and put the work straight into Fergus, even when you're on the tools.
Setup: 2 minutes

About the integration

Talkify is an AI receptionist built in New Zealand for trades businesses. It answers your phone in a natural New Zealand or Australian voice, 24 hours a day, and works straight from your Fergus account.

When a customer rings, Talkify looks up their number in Fergus (or the business or farm name they give) and greets them by name. Existing customers can ask how their job is going and when the next visit is booked, and get a straight answer without anyone in the office picking up.

New work goes into Fergus the way you choose: as an enquiry, a quote request, or a visit booked into a genuinely free slot in your diary. You can fix one answer for every call, or let the agent decide from what the caller describes. After every call it writes a note onto the customer's Fergus record, creating the customer first if they are new, and you get the full summary by text and email.

Connecting takes one click: sign in with Fergus, choose what the agent is allowed to do, and forward your calls. It never publishes a quote or changes a job without your say-so, and every call is handled in New Zealand and Australian data centres only.

Want to explore Fergus + Talkify?

Integration Features

Knows who is ringing

Every caller is matched to your Fergus customers by phone number or business name before the agent says hello, so regulars are greeted by name and never asked for details you already hold.

New work lands in Fergus

Each call becomes an enquiry, a quote request or a booked visit, whichever you choose. No re-typing from a notepad, and nothing lost between the van and the office.

Job status on the phone

Existing customers can ask where their job is up to and when the next visit is, and get an answer straight from Fergus without interrupting you on the tools.

A note on every call

A summary of each conversation is written onto the customer's Fergus record, so the whole team can see what was said, and you get it by text and email too.

Follow ups or reminders

Your agent can automatically call to remind your customers of an upcoming booking, or call after a job to ensure they are satisfied with your work.

Information

Available Regions

🇦🇺 AU
🇳🇿 NZ

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Goodbye paperwork. Hello Fergus.

Our 20,000+ trades businesses have slashed their admin, are getting paid faster, and are finally enjoying their weekends again.

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