Knows who is ringing
Every caller is matched to your Fergus customers by phone number or business name before the agent says hello, so regulars are greeted by name and never asked for details you already hold.

Every caller is matched to your Fergus customers by phone number or business name before the agent says hello, so regulars are greeted by name and never asked for details you already hold.
Each call becomes an enquiry, a quote request or a booked visit, whichever you choose. No re-typing from a notepad, and nothing lost between the van and the office.
Existing customers can ask where their job is up to and when the next visit is, and get an answer straight from Fergus without interrupting you on the tools.
A summary of each conversation is written onto the customer's Fergus record, so the whole team can see what was said, and you get it by text and email too.
Your agent can automatically call to remind your customers of an upcoming booking, or call after a job to ensure they are satisfied with your work.
Our 20,000+ trades businesses have slashed their admin, are getting paid faster, and are finally enjoying their weekends again.