H3llo AI agents already understand Fergus, so we simply tailor them to your business. Your website typically provides the baseline information about your services, business hours, and staff. From there, we configure call-out rates, escalation rules, and who calls can be transferred to - and when.

All calls generate summary emails, regardless of the outcome. Urgent calls also trigger SMS notifications to key staff, alongside job logging and transfer actions.

This solution isn’t just about AI - if you or your team can answer the call first, that’s ideal. Typically, daytime calls are greeted with your business name and then transferred to a ring group with hold music while we attempt to reach your team. If unanswered, the AI steps in and engages naturally, like a real person. For urgent calls, details are captured and logged before transferring or paging someone - or transferred immediately when appropriate.

After-hours calls are screened and only transferred if they are urgent and the caller accepts after-hours rates, which the AI can clearly communicate.

Missed mobile calls are also captured by H3llo and can be redirected to other team members or handled by the AI if no one is available.

You can customise your AI employee’s name, tone, and personality to match your brand - including whether it uses light humour. H3llo also offers a strong selection of natural-sounding Kiwi voices.